1. INTRODUCTION
Who are we?
Picking Scabs, incorporated in Australia with its registered office address, Australia (“we”, “us”, “our”, “Picking Scabs”). Where we decide the means or purpose of processing your personal data, we are the “data controller”.
What’s this policy about?
This policy explains how we process personal data, as a data controller, when operating our website http://www.pickingscabs.com.au/ (“Website”), when corresponding with you by phone, email, and through our social media channels (together, our “Channels”). This notice applies to all users of our Channels (“Users”, “you”, and “your”).
We update this policy from time to time, so Users should check back in on a regular basis. Where appropriate, we will actively notify you.
Please note that other websites or services mentioned or linked to on our Website are not operated by us, and you should refer to the privacy policies on those websites to understand how their personal data is being used.
This Privacy Policy should be read in conjunction with any other terms of use or end user licence agreement (“Other Terms”) as may be applicable to our Website. Such Other Terms, if any, are available to review on or through our Channels.
What are your rights?
Users have the following rights, although these rights may be limited in some circumstances:
- Ask us to send a copy of your personal data to you or someone else
- Ask us to restrict, stop processing, or delete your personal data
- Object to our processing of your personal data
- Object to use of your personal data for direct marketing purposes
- Ask us to correct inaccuracies in your personal data
If we rely on consent to process personal data, you can withdraw consent at any time.
To make a request for your rights, please let us know by sending an email to the email address set out in the next section below.
You also have the right to submit a complaint to a supervisory authority. For example, in Australia, you can get in contact with the Office of the Australian Information Commissioner: https://www.oaic.gov.au. If you live in a European country, you can alternatively submit a complaint to the supervisory authority in your country/state. If you live outside of those territories, you may have a supervisory authority in your country whom you can also turn to.
How do you contact us?
If you have any questions concerning this policy, including how you can exercise your rights, please contact us at: info@pickingscabs.com.au.
2. YOUR PERSONAL DATA AND HOW WE USE IT
| Your data | How we use it | Sources and recipients |
|---|---|---|
| Enquiry data We process the following personal data when you get in touch with us. For example, when you submit any enquiries, comments, or questions about our Website: Your name Your contact information (such as email address) Any other information that Users submit as part of their enquiries, complaints, or questions. We use this personal data to communicate with you and provide our support services. | How long we keep it We hold onto this data for at least 7 years after our relationship with you ends. We may process this data in accordance with the terms of our contract with you (where we need this information to provide the Website to you) or to take steps at your request prior to entering into a contract, or to comply with our legal obligations. We also use this to pursue our legitimate interests, including: Our interest in responding to enquiries to ensure smooth operation of our business and services To understand our customers and improve our Website and productions, by taking on-board your feedback | We collect this data directly from Users. |
| Analytics and Cookies Data When you visit our Website, third-party data analytics service providers may collect the following data from your device and interaction with our Website, which will almost always be anonymised and aggregated before reporting back to us: How often you use our Website Which webpages you go to, how long you spend on certain webpages, and which features you use Page interaction information, such as scrolling, clicks, and browsing methods Which webpages, emails, search engines, or marketing campaigns referred you to our Website Page response times and any download errors Your IP address, and device identifiers communicated by your device or browser Device and browser operating system, version, make, and model Please see section 3 below for more information about our use of cookies and similar technologies. | How long we keep it We hold onto this data for at least 26 months, but may retain it indefinitely once it has been aggregated and anonymised. Our Website uses Google Analytics as a third-party data analytics service provider to evaluate and improve our Website, to help analyse how visitors use the Website, to personalise your experience, and to monitor the technical operation of our Website. We will only use Google Analytics with your consent. To find out more about Google Analytics and/or to learn how to opt out, please visit: How Google uses data when you use our partners’ sites or apps https://tools.google.com/dlpage/gaoptout/. | This data is collected from you through our Channels via cookies and other mechanisms, and then reported back to us by third-party data analytics service providers. |
3. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES
Cookies, pixels, and other technologies store and access data on your device to help websites and apps work. This table explains their purpose, how long they last, and who else can access their data. We get your consent to use them unless they’re essential for our sites, apps, or services. Most browsers allow control over cookies, for more information: Google Chrome | Microsoft Edge | Mozilla Firefox | Microsoft Internet Explorer | Opera | Apple Safari.
| Cookie/data | Duration | Purpose |
|---|---|---|
| Google Analytics _ga_XXXXXXXX-X, _ga, _gid | 2 years | These cookies are used to collect information about how Users use our Website. See more details under Analytics and Cookies Data above. |
4. STORAGE, TRANSFERS, AND DISCLOSURE
Data retention
We hold personal data for as long as necessary bearing in mind the purpose for which it was collected. At the end of the retention period, we assess whether it is necessary to continue to retain personal data to achieve the purposes for which it was collected. To determine appropriate retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of unauthorised access, and legal requirements.
Storage and Transfers
Our organisation is based in Australia, and we regularly collaborate with an international network of partners and may from time to time use subcontractors and service providers based in other countries. Where we transfer your information outside of Australia, we will have agreements in place with the recipient which include standard data protection clauses adopted by a data protection regulator to ensure that appropriate safeguards are in place to protect your personal data. For more information, drop us a line using the contact details at the start of this policy.
Disclosure
We may disclose your personal data:
Where required by law, government, competent authorities, or the courts or to establish, exercise, or defend our legal rights, and for the purposes of preventing crime and fraud (for example, we may share personal data with our professional advisors, investigators, or credit reference agencies).
With suppliers and subcontractors, as necessary for the purposes set out in this notice (which includes website and data hosting services, distribution partners for communications we send, and providing IT support services for the performance of contracts and in line with our legitimate interests in regard to conducting our business).
With other members of our corporate group and our international network of partners.
If involved in an investment, merger, acquisition, or sale of our organisation or assets, personal data we hold may be shared on the basis of the legitimate interests of us, our shareholders, customers, and other parties to a transaction, unless those interests are outweighed by prejudicial impacts upon you.